Impactful Emergency Call Taker

Regional 911 Intake Solutions; Indiana; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions is seeking a 911 Call Taker to handle incoming emergency and nonemergency lines. You will confirm locations, collect caller details, and document information for dispatch teams. The role requires active listening, accurate typing, and clear verbal communication under structured procedures.

Candidates should be prepared for 24/7 operations with rotating shifts and overtime as needed. Training and certification are provided by the employing agency.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful though not always required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking a 911 Call Taker to handle incoming emergency and nonemergency lines. You will confirm locations, collect caller details, and document information for dispatch teams. The role requires active listening, accurate typing, and clear verbal communication under structured procedures.

Candidates should be prepared for 24/7 operations with rotating shifts and overtime as needed. Training and certification are provided by the employing agency.