Impactful 911 Call Taker – Emergency Communications

National Public Safety Careers; Rogers (KY); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for roles in Rogers, Kentucky. This position involves taking emergency and nonemergency calls, confirming incident details, and relaying information to dispatch teams.

You will use structured procedures, maintain accurate records, and support callers with essential pre-arrival instructions. The role emphasizes strong listening, accurate typing, clear verbal communication, and adherence to training guidelines.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for roles in Rogers, Kentucky. This position involves taking emergency and nonemergency calls, confirming incident details, and relaying information to dispatch teams.

You will use structured procedures, maintain accurate records, and support callers with essential pre-arrival instructions. The role emphasizes strong listening, accurate typing, clear verbal communication, and adherence to training guidelines.