Impactful 911 Call Taker — Public Safety Support

National Public Safety Careers; Georgetown (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting 911 Call Takers for Georgetown, KY. Call Takers are often the first point of contact for emergencies, asking focused questions, confirming incident details, and documenting information for dispatchers.

Positions may require completing call-taking training and certifications, passing background checks, and meeting agency requirements. Some vacancies welcome applicants without dispatch experience; strong listening, accurate typing, clear verbal

Qualifications

• High school diploma or equivalent.
• Previous customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedures following

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is recruiting 911 Call Takers for Georgetown, KY. Call Takers are often the first point of contact for emergencies, asking focused questions, confirming incident details, and documenting information for dispatchers.

Positions may require completing call-taking training and certifications, passing background checks, and meeting agency requirements. Some vacancies welcome applicants without dispatch experience; strong listening, accurate typing, clear verbal