Emergency Call Taker - Quick, Calm, Critical Help

National Public Safety Careers; Littcarr (KY); In loco; USD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Descrizione del lavoro

National Public Safety Careers is seeking a 911 Call Taker in Littcarr, KY. This role involves handling emergency and nonemergency calls, confirming locations, collecting caller data, and entering details into dispatch software to help coordinate responses.

Applicants typically have a high school diploma; prior customer service or public safety experience is beneficial. Training and certifications are provided, with opportunities for ongoing assessments and advancement as needed.

Competenze

• High school diploma or recognized equivalent required.
• Experience in customer service, telephone support, or public safety beneficial; some vacancies may accept applicants without dispatch experience.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Formazione

High school diploma or equivalent

Descrizione del lavoro

National Public Safety Careers is seeking a 911 Call Taker in Littcarr, KY. This role involves handling emergency and nonemergency calls, confirming locations, collecting caller data, and entering details into dispatch software to help coordinate responses.

Applicants typically have a high school diploma; prior customer service or public safety experience is beneficial. Training and certifications are provided, with opportunities for ongoing assessments and advancement as needed.