Emergency Call Taker: Critical Public Safety Role

National Public Safety Careers; Island (KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking candidates for 911 Call Taker roles in Island, KY. The positions involve taking emergency and non-emergency calls, verifying locations, and documenting information for dispatch coordination.

Responsibilities include accurate data entry into dispatch systems, following structured procedures, and applying pre-arrival instructions within training. Training and certifications are required, with a rotating schedule and potential overtime.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may help.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking candidates for 911 Call Taker roles in Island, KY. The positions involve taking emergency and non-emergency calls, verifying locations, and documenting information for dispatch coordination.

Responsibilities include accurate data entry into dispatch systems, following structured procedures, and applying pre-arrival instructions within training. Training and certifications are required, with a rotating schedule and potential overtime.