Impactful 911 Call Taker – Emergency Communications

Public Safety Dispatch Network; North Dakota; On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Rolette, ND is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify location and callback information, and document details for responders.

Responsibilities include working with dispatch software, confirming urgency, and providing pre-arrival instructions when trained and certified. Training and background checks apply, with variable shifts.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assign lines.
• Confirm incident location and caller contact info.
• Use approved questions to identify urgency.
• Enter details into dispatch software.
• Forward information to the appropriate dispatch function.
• Assist distressed callers with essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedure following

Communications

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Rolette, ND is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify location and callback information, and document details for responders.

Responsibilities include working with dispatch software, confirming urgency, and providing pre-arrival instructions when trained and certified. Training and background checks apply, with variable shifts.