Emergency 911 Call Taker: 24/7 Shifts & Training

Public Safety Dispatch Network; Montana; Vor Ort; USD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Roosville, MT is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders.

This role may require rotating shifts, nights, weekends, and overtime, with training and certifications provided. A high school diploma is typically required, along with strong listening, typing, and clear communication.

Qualifikationen

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening skills

Typing speed

Verbal communication

Procedural compliance

Ausbildung

High school diploma or equivalent

Tools

Dispatch software

Jobbeschreibung

Public Safety Dispatch Network in Roosville, MT is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders.

This role may require rotating shifts, nights, weekends, and overtime, with training and certifications provided. A high school diploma is typically required, along with strong listening, typing, and clear communication.