911 Call Taker — Make Immediate Public Safety Impact

Public Safety Dispatch Network; Grenora (ND); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Grenora, ND is seeking 911 Call Takers to answer emergency and non-emergency calls, verify locations, and document details for dispatch teams. Roles may require rotating shifts and adherence to strict procedures.

Ideal candidates have strong listening skills, precise typing, and clear verbal communication, with ability to follow established protocols and protect caller information. Training and certifications are provided.

Qualifications

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication is essential for caller interactions.
• Ability to follow structured procedures and adapt to evolving instructions.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and caller information for dispatch.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Maintain caller privacy and confidentiality.

Skills

Listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Grenora, ND is seeking 911 Call Takers to answer emergency and non-emergency calls, verify locations, and document details for dispatch teams. Roles may require rotating shifts and adherence to strict procedures.

Ideal candidates have strong listening skills, precise typing, and clear verbal communication, with ability to follow established protocols and protect caller information. Training and certifications are provided.