Emergency Call Taker 24/7 Public Safety Response

Public Safety Dispatch Network; Rosalie (NE); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and non-emergency calls in Rosalie, NE. You will verify locations, collect callback information, and document details in dispatch software.

Applicants should have strong listening, typing and verbal communication skills and the ability to follow structured procedures. Training and certifications are required for providing pre-arrival instructions.

Qualificações

• High school diploma or recognized equivalent is commonly required.
• Customer service or call-center experience is helpful but not always required.
• Candidates should have strong listening, accurate typing, clear verbal communication and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conhecimentos

Listening

Typing

Verbal communication

Procedural follow-through

Formação académica

High school diploma

Descrição da oferta de emprego

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and non-emergency calls in Rosalie, NE. You will verify locations, collect callback information, and document details in dispatch software.

Applicants should have strong listening, typing and verbal communication skills and the ability to follow structured procedures. Training and certifications are required for providing pre-arrival instructions.