911 Call Taker — Dynamic Emergency Communications Specialist

Regional 911 Intake Solutions; Dinuba (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Regional 911 Intake Solutions in Dinuba, CA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and collect caller information. You will use structured questions to assess urgency and input data into dispatch software, ensuring prompt forwarding to the appropriate units.

Training, certifications, and adherence to privacy are required. Ideal candidates have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow

Qualifications

• Employers commonly require a high school diploma or recognize equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed

Verbal communication

Follow structured procedures

Customer service experience

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Dinuba, CA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and collect caller information. You will use structured questions to assess urgency and input data into dispatch software, ensuring prompt forwarding to the appropriate units.

Training, certifications, and adherence to privacy are required. Ideal candidates have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow