Impactful 911 Call Taker - Emergency Communications

Regional 911 Intake Solutions; Pope Valley (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Pope Valley, CA is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch.

The role requires a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures; training and certifications are part of the path, with rotating shifts and potential overtime.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Pope Valley, CA is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch.

The role requires a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures; training and certifications are part of the path, with rotating shifts and potential overtime.