Impactful 911 Call Taker - Be First to Help

National Public Safety Careers; Force (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified 911 call takers for opportunities in Force, PA. The role involves handling emergency and nonemergency calls, accurately capturing incident details, and coordinating with dispatch teams.

Successful candidates will have a high school diploma and may benefit from customer service or public safety experience. Training and certifications are required for progression, with potential scheduling across rotating shifts.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified 911 call takers for opportunities in Force, PA. The role involves handling emergency and nonemergency calls, accurately capturing incident details, and coordinating with dispatch teams.

Successful candidates will have a high school diploma and may benefit from customer service or public safety experience. Training and certifications are required for progression, with potential scheduling across rotating shifts.