911 Call Taker — Be the Frontline in 24/7 Emergencies

National Public Safety Careers; Longwood (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

National Public Safety Careers in Longwood, FL seeks dedicated individuals to join as 911 Call Takers. The role involves handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch teams.

Training and certification are required, with potential for rotating shifts and 24-hour operations. Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service or call handling is good to have.
• Ability to follow structured procedures and listen carefully.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide calm guidance and essential pre-arrival instructions as trained.
• Use language-access and accessibility resources when needed.
• Complete required training and certifications within the timeframe.

Skills

Customer service

Active listening

Typing speed

Education

High school diploma

Job description

National Public Safety Careers in Longwood, FL seeks dedicated individuals to join as 911 Call Takers. The role involves handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch teams.

Training and certification are required, with potential for rotating shifts and 24-hour operations. Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.