Emergency Call Taker: 24/7 Life-Saving Communications

National Public Safety Careers; Cypress Lake (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Cypress, Florida. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required.

Qualifications

• Requires a high school diploma or equivalent.
• Customer service, telephone support, or public safety experience is helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Follow procedures

Customer service experience

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers in Cypress, Florida. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required.