911 Call Taker — Join Emergency Communications (24/7)

National Public Safety Careers; Lake Harbor (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Lake Harbor, FL. The role involves handling emergency and nonemergency calls, confirming locations, and documenting essential details for dispatch teams.

Responsibilities include following approved scripts, entering information into dispatch software, and providing pre-arrival instructions within training. Candidates should have strong listening skills and accurate typing, with background checks as required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Background checks and assessments per agency requirements.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Attention to detail

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Lake Harbor, FL. The role involves handling emergency and nonemergency calls, confirming locations, and documenting essential details for dispatch teams.

Responsibilities include following approved scripts, entering information into dispatch software, and providing pre-arrival instructions within training. Candidates should have strong listening skills and accurate typing, with background checks as required.