Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Pomona Park (FL); Presencial; USD 32 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

health insurance

retirement contributions

paid leave

employee‑assistance programs

continuing training

Resumo da oferta

National Public Safety Careers in Pomona Park, FL is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines. Responsibilities include verifying location, gathering caller information, and entering data into dispatch software while following approved procedures.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training, background checks, and certifications are required, with shifts that may include

Qualificações

• High school diploma or equivalent required; dispatch experience may be helpful.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Ability to follow structured procedures and work under pressure.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Conhecimentos

Active listening

Accurate typing

Clear verbal communication

Formação académica

High school diploma or equivalent

Ferramentas

Dispatch software

Descrição da oferta de emprego

National Public Safety Careers in Pomona Park, FL is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines. Responsibilities include verifying location, gathering caller information, and entering data into dispatch software while following approved procedures.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training, background checks, and certifications are required, with shifts that may include