Quality Assurance Specialist - Impactful Community Programs

Community-and-Economic-Development-Association-of-Cook-County; Chicago (IL); Vor Ort; USD 46.000 - 49.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off

Zusammenfassung

CEDA (Community and Economic Development Association) of Cook County in Chicago is seeking a Quality Assurance Specialist to ensure programs meet quality standards. You will conduct QA activities across call centers and processing operations, develop SOPs and training materials, and review processes for policy compliance.

Ideal candidates have an Associate degree or 3 years in customer service, strong data analysis and communication skills, and the ability to manage multiple priorities in a team

Qualifikationen

• Associate’s degree or 3 years in customer service.
• Bachelor’s degree preferred; QA/process-improvement experience a plus.
• Bilingual in English and Spanish is a plus but not required; strong communication and analytics.

Aufgaben

• Conducts and documents QA activities, audits across programs and operations.
• Develops, reviews, and maintains SOPs, work instructions, and training resources.
• Reviews program processes for compliance with policies and standards.
• Identifies trends and opportunities for improvement through audits and data analysis.
• Recommends and implements training to address audit findings and improve performance.
• Applies QA methods to assess compliance with requirements.
• Coordinates and supports projects focused on process improvement.
• Maintains goals set by QA Supervisor and Training Manager.
• Handles sensitive information with discretion.

Kenntnisse

Quality assurance

Data analysis

Attention to detail

Communication

Organizational skills

Problem solving

Teamwork

Microsoft Office

Driver's license

Ausbildung

Associate degree

Bachelor’s degree

Tools

Microsoft Office

Jobbeschreibung

CEDA (Community and Economic Development Association) of Cook County in Chicago is seeking a Quality Assurance Specialist to ensure programs meet quality standards. You will conduct QA activities across call centers and processing operations, develop SOPs and training materials, and review processes for policy compliance.

Ideal candidates have an Associate degree or 3 years in customer service, strong data analysis and communication skills, and the ability to manage multiple priorities in a team