Senior SNAP Quality Control: Policy & Case Coach

son; Nebraska; Hybrid; USD 26,000 - 37,000; Full time

Job summary

Health & Human Services - Agency 25 in Nebraska seeks a SNAP Quality Control Program Accuracy Specialist to ensure cases are reviewed consistently, policies applied correctly, and QC staff have guidance to succeed. The role requires prior SNAP policy knowledge and experience with SNAP QC processes, eligibility requirements, or case review.

Location statewide; office availability may vary. You will review QC cases, provide feedback, coach field staff, use Excel for tracking, and interpret

Qualifications

• High attention to detail with strong analytical and problem-solving skills.
• Knowledge of public assistance program policies, especially SNAP QC requirements.
• Ability to review complex cases, apply policy consistently, and guide staff.

Responsibilities

• Review completed QC cases for accuracy and provide feedback and corrections.
• Provide coaching and technical guidance to field staff when errors are identified.
• Use Excel proficiently for tracking, analysis, and reporting.
• Interpret SNAP policy and provide accurate guidance to the QC team.

Skills

Attention to detail

Policy interpretation

Coaching/mentoring

Education

24 semester hours post high school education

Tools

Excel

QCS system

QC Access Database

Job description

Health & Human Services - Agency 25 in Nebraska seeks a SNAP Quality Control Program Accuracy Specialist to ensure cases are reviewed consistently, policies applied correctly, and QC staff have guidance to succeed. The role requires prior SNAP policy knowledge and experience with SNAP QC processes, eligibility requirements, or case review.

Location statewide; office availability may vary. You will review QC cases, provide feedback, coach field staff, use Excel for tracking, and interpret