Quality Assurance Reviewer

State of Illinois; Springfield (IL); Hybrid; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Union position

Zusammenfassung

State of Illinois Department of Human Services is seeking a Public Aid Quality Ctrl Reviewer to conduct detailed reviews of case records and call recordings for SNAP compliance and DHS procedures.

The role requires a four-year college degree with behavioral sciences coursework and two years of casework experience; travel and occasional overnight stays may be required to support operations across Illinois.

Qualifikationen

• Requires 4 years of college with coursework in behavioral sciences.
• Requires 2 years of professional experience in casework.
• Preferred: 3 years of experience administering SNAP or public assistance programs.
• Preferred: experience working with public assistance policies such as SNAP.
• Preferred: interviewing techniques and data analysis experience.

Aufgaben

• Performs comprehensive analytical and investigative reviews of live calls, recorded calls, and electronic case records on State and Federal Assistance cases to determine compliance with SNAP regulations, DHS rules and policies.
• Conducts interviews with public assistance recipients and responsible relatives.
• Analyzes data from reviews and prepares reports with outcomes and recommendations for improvement.
• Reviews and applies Federal and State policies and DHS procedures governing public assistance programs.
• Travels as needed, including overnight stays.
• Performs other duties as required or assigned.

Kenntnisse

Casework skills

Interviewing techniques

Analytical ability

Ausbildung

Four-year college with behavioral sciences coursework

Jobbeschreibung

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 59152

Opening Date: 10/14/2026

Closing Date: 10/27/2026

Agency: Department of Human Services

Class Title: PUBLIC AID QUALITY CTRL REVIEWER (35892)

Skill Option: None

Bilingual Option:

Salary: Anticipated Salary: $5,834 - $8,307 per month ($70,008 - $99,684 per year)

Job Type: Salaried

Category: Full Time

Number of Vacancies: 2

Bargaining Unit Code: RC062 Technical Employees, AFSCME

Merit Comp Code:

Work Hours: Mon-Fri, 8:30am - 5:00pm; 1 hr unpaid lunch

Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need

Headquarter Location: 5020 Industrial Ave, Springfield, Illinois, 62703

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required,a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in Additional Documents section of yourapplication. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Under direction, performs comprehensive, detailed, analytical and investigative review of case records and call recordings on State and Federal Assistance cases. Conducts case reviews with an assigned geographical location for compliance with Federal Supplemental Nutrition Assistance Programs (SNAP), State Regulations and Department of Human Services (DHS) rules, policies, and procedures. Conducts interviews with public assistance recipients, responsible relatives, and staff to verify information. Analyzes data and prepares reports regarding outcomes of reviews with recommendations for improvement. Travels in the performance of duties, including overnight stays.

Essential Functions

• Performs comprehensive, detailed analytical and investigative reviews of live calls, recorded calls, and electronic case records on State and Federal Assistance cases to determine compliance with Federal Supplemental Nutrition Assistance Program (SNAP) regulations, State regulations and Department of Human Services (DHS) procedures designed to improve program access and operations management, reduce expenditures, and avoid quality control errors.
• Conducts interviews with public assistance recipients and responsible relatives.
• Analyzes data accumulated from reviews and prepares reports regarding outcomes and findings utilizing computer programs to determine error-trends and provide recommendations to management to improve outcomes.
• Reviews, studies, and applies Federal and State policies, procedures and regulations as well as DHS policies, rules and procedures governing public assistance programs included in the review.
• Participates in special programs required to test proposed procedures, methods and/or systems designed to improve Department operations prior to permanent implementation.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with coursework in one of the behavioral sciences.
• Requires two (2) years of professional experience in casework or related area.

Preferred Qualifications

• Three (3) years of professional experience administering a supplemental nutrition assistance program.
• Two (2) years of professional experience working with public assistance policies and programs such asFederal Supplemental Nutrition Assistance Program (SNAP).
• Two (2) years of professional experience utilizing public assistance interviewing techniques.
• Two (2) years of professional experience examining and evaluating data in accordance with establishedcriteria.
• Two (2) years of professional experience presenting and preparing clear, concise, and accurate reports.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Requires the ability to work overtime and/or outside of regular business hours.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
  • Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).