Impact-Driven Program Coordinator

CLEAResult; Augusta (ME); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-paid health care concierge

401(k) with company match

Paid vacation, sick, personal and par­

Paid Volunteer Time

Employee Recognition Program

Employee Assistance Program

Access to on-demand training courses

Job summary

CLEAResult in Augusta, ME is seeking a Program Coordinator to support participants through all stages of enrollment and completion. You will build relationships, conduct outreach by phone and email, and help participants overcome barriers.

The ideal candidate is highly organized, customer-focused, and adept at using Excel to track progress and documentation, with the ability to manage multiple tasks and collaborate with internal teams to improve program outcomes.

Qualifications

• Strong customer service, communication, and relationship-building skills.
• Proficiency in Microsoft Excel and data tracking.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and maintain consistent follow-up.
• Comfortable communicating with customers by phone and handling a high volume of outreach.

Responsibilities

• Serve as the primary point of contact for program participants.
• Conduct proactive outreach through phone and email to encourage participation and maintain engagement.
• Guide participants through program requirements and processes.
• Identify barriers to participation and provide solutions, resources, and support to help customers succeed.
• Track participant progress through multiple stages of the program and ensure timely follow-up on outstanding items.
• Maintain accurate participant records and program data using Excel and other tracking systems.
• Provide exceptional customer service while building trust and positive relationships with participants.
• Monitor deadlines, documentation, and participant status to ensure smooth progression through the program.
• Collaborate with internal teams to address customer needs and resolve issues.
• Recommend process improvements and share innovative ideas to enhance participant experience and program performance.

Skills

Customer service

Communication

Relationship-building

Excel

Organizational skills

Multitasking

Problem-solving

Independent work

Tools

Microsoft Excel

Job description

CLEAResult in Augusta, ME is seeking a Program Coordinator to support participants through all stages of enrollment and completion. You will build relationships, conduct outreach by phone and email, and help participants overcome barriers.

The ideal candidate is highly organized, customer-focused, and adept at using Excel to track progress and documentation, with the ability to manage multiple tasks and collaborate with internal teams to improve program outcomes.