Program Coordinator

CLEAResult; Augusta (ME); On-site; USD 50,861,000 - 71,778,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-paid health care concierge

401(k) with company match

Paid vacation, sick, personal and par­

Paid Volunteer Time

Employee Recognition Program

Employee Assistance Program

Access to on-demand training courses

Job summary

CLEAResult in Augusta, ME is seeking a Program Coordinator to support participants through all stages of enrollment and completion. You will build relationships, conduct outreach by phone and email, and help participants overcome barriers.

The ideal candidate is highly organized, customer-focused, and adept at using Excel to track progress and documentation, with the ability to manage multiple tasks and collaborate with internal teams to improve program outcomes.

Qualifications

• Strong customer service, communication, and relationship-building skills.
• Proficiency in Microsoft Excel and data tracking.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and maintain consistent follow-up.
• Comfortable communicating with customers by phone and handling a high volume of outreach.

Responsibilities

• Serve as the primary point of contact for program participants.
• Conduct proactive outreach through phone and email to encourage participation and maintain engagement.
• Guide participants through program requirements and processes.
• Identify barriers to participation and provide solutions, resources, and support to help customers succeed.
• Track participant progress through multiple stages of the program and ensure timely follow-up on outstanding items.
• Maintain accurate participant records and program data using Excel and other tracking systems.
• Provide exceptional customer service while building trust and positive relationships with participants.
• Monitor deadlines, documentation, and participant status to ensure smooth progression through the program.
• Collaborate with internal teams to address customer needs and resolve issues.
• Recommend process improvements and share innovative ideas to enhance participant experience and program performance.

Skills

Customer service

Communication

Relationship-building

Excel

Organizational skills

Multitasking

Problem-solving

Independent work

Tools

Microsoft Excel

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.Additionally, you will enjoy:• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours• 401(k) with company match• Paid vacation, sick, personal and parental leave time• Paid Volunteer Time: giving back to our communities is important to us• Employee Recognition Program – convert your recognition points into gift cards• Employee Assistance Program – offers benefits to help you manage daily responsibilities• Access to on-demand training courses to advance further in your careerJob Description Position SummaryThe Program Coordinator is responsible for supporting participants throughout all stages of program enrollment and completion. This role focuses on building relationships, conducting customer outreach, identifying and resolving participation barriers, and ensuring participants receive the support needed to successfully navigate the program. The ideal candidate is highly organized, proactive, customer-focused, and passionate about helping people access valuable services and opportunities.Essential ResponsibilitiesServe as the primary point of contact for program participants.Conduct proactive outreach through phone and email to encourage participation and maintain engagement.Guide participants through program requirements and processes.Identify barriers to participation and provide solutions, resources, and support to help customers succeed.Track participant progress through multiple stages of the program and ensure timely follow-up on outstanding items.Maintain accurate participant records and program data using Excel and other tracking systems.Provide exceptional customer service while building trust and positive relationships with participants.Monitor deadlines, documentation, and participant status to ensure smooth progression through the program.Collaborate with internal teams to address customer needs and resolve issues.Recommend process improvements and share innovative ideas to enhance participant experience and program performance.QualificationsStrong customer service, communication, and relationship-building skills.Demonstrated empathy, patience, and a desire to help others succeed.Proficiency in Microsoft Excel and data tracking.Excellent organizational skills with strong attention to detail.Ability to manage multiple priorities and maintain consistent follow-up.Strong problem-solving and critical-thinking skills.Comfortable communicating with customers by phone and handling a high volume of outreach.Ability to work independently while maintaining accountability for results.Preferred TraitsHighly organized, proactive, and detail-oriented.Self-motivated with strong follow-through.Supportive and encouraging communication style.Comfortable working with diverse populations and underserved communities.Creative thinker who can identify solutions and process improvements.Passion for helping customers overcome obstacles and achieve success.Payment processing.Data entry, gathering and tracking data, and assuring data quality.Exporting predesigned reports.Staff meetings and other program support.DOT RequirementsIf applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.Compensation Range$17.75 - $25.05CurrencyUSDTypeHourlyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.Equal Opportunity EmployerAs an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.