Program Coordinator

CLEAResult; Madison (WI); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Volunteer Time

Job summary

CLEAResult is hiring a Program Coordinator to support program delivery, data management, and reporting. The role emphasizes process improvement, coordination, and client communication.

Successful candidates will reside in Madison, WI, and work a 9-5 schedule with a professional, collaborative team. Responsibilities include verifying eligibility, documenting information, and issuing payments; coordinating projects; and providing education to applicants.

Qualifications

• 2-4 years of relevant industry experience.
• Bachelor’s degree preferred.
• Good verbal, organization, customer service and written communication skills.
• Knowledge of or ability to learn and accurately apply application processing techniques, procedures and practices in a timely manner.
• Fluency in the use of Microsoft Office, specifically Outlook, Word, and Excel.
• Must be a Wisconsin resident.

Responsibilities

• Process rebate applications by verifying eligibility and documenting information.
• Perform accurate data entry and maintenance.
• Schedule and track projects for Account Managers and staff.
• Track and verify program paperwork and correspondence.
• Complete review processes by obtaining supporting documentation.
• Provide education on eligibility requirements to applicants.

Skills

Data management

Customer service

Communication

Organization

Data entry

Education

Bachelor’s degree preferred

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual… To join our team as a Program Coordinator! The Program and Operations support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations guidelines. Program and Operations support staff roles often encompass multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. The breadth of scope ranges from supporting individual programs, projects, or processes at the lower levels, to supporting entire functions (practices, business development, etc.) or the company at the higher levels. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer, or trade ally communication and contact. Successful candidates will ideally reside in Madison WI or Wisconsin.

For this exciting career opportunity, you’re a great fit if you can…

• Process rebate applications by verifying eligibility, obtaining, and documenting necessary information for the applications, and issuing eligible payments as directed.
• Perform accurate data entry and maintenance, including file setup, eligibility verification, applicable troubleshooting resolution, establishing reserved funding, and issuing payments while ensuring data quality.
• Schedule and track projects for Account Managers, and Program/Operations staff.
• Tracking and verifying program paperwork, files, and correspondence.
• Complete review processes by obtaining and reviewing supporting documentation in accordance with terms and conditions of the program.
• Provide education and instruction to applicants on eligibility requirements or work with applicants to request additional information to meet requirements of program.
• Export predesigned report.
• Support customers via phone, chat, and email.
• Attend staff meetings and other program support.
• Complete special projects.

Hours worked: 9AM-5PM

Qualifications

• 2-4 years of relevant industry experience
• Bachelor’s degree preferred
• Good verbal, organization, customer service and written communication skills.
• Knowledge of or ability to learn and accurately apply application processing techniques, procedures and practices in a timely manner is essential.
• Fluency in the use of Microsoft Office, specifically Outlook, Word, and Excel.
• Must be a Wisconsin resident

Compensation

• Hourly rate: $18.00 - $20.00 / hourly
• Hourly rate: $17.75 - $25.05, Currency USD, Type Hourly

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Equal Opportunity Employer

Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.