Impact-Driven Housing Case Manager

ServiceSource Inc; Clearwater (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

Life insurance

AD&D insurance

403(b) retirement plan

Flexible Spending Accounts

Wellness program

Tuition assistance

Paid time off

Job summary

ServiceSource Inc. seeks a dedicated Resident Services Case Manager to support low‑income residents, including those with disabilities, in achieving stable housing and improved life quality.

You will conduct intake, assessments, develop individualized service plans, coordinate with community resources, and maintain confidential records while upholding professional boundaries and privacy. This role emphasizes advocacy, problem solving, and community collaboration.

Qualifications

• Bachelor’s Degree in Social Work, Psychology, Business, or related field required.
• Licensed Social Worker (LSW) strongly preferred.
• At least 1 year of case management experience required.
• Valid driver's license and good motor vehicle record required.

Responsibilities

• Conduct resident intake, assessments, and ongoing needs evaluations for low-income residents.
• Develop individualized service plans with goals, barriers, and referrals.
• Provide direct case management, advocacy, and supportive counseling within scope.
• Maintain confidential case notes, referrals, and program documentation.
• Coordinate referrals to community resources and collaborate with housing staff.

Skills

Case management

Trauma-informed approaches

Documentation

Microsoft Office

Verbal and written communication

Education

Bachelor's Degree in Social Work or related field

LSW preferred

Tools

Microsoft Office

Property management software

Job description

ServiceSource Inc. seeks a dedicated Resident Services Case Manager to support low‑income residents, including those with disabilities, in achieving stable housing and improved life quality.

You will conduct intake, assessments, develop individualized service plans, coordinate with community resources, and maintain confidential records while upholding professional boundaries and privacy. This role emphasizes advocacy, problem solving, and community collaboration.