Housing Stability Advocate (Resident Services)

Community Services Foundation, Inc.; Silver Spring (MD); On-site; USD 56,000 - 59,000; Part time

Job summary

Community Services Foundation, Inc. seeks a Case Manager to provide on-site case management and supportive services at our affordable housing communities.

You will assess residents, develop service plans, and connect people to benefits, health resources, and workforce programs while protecting confidentiality. You will collaborate with property management and community partners to prevent evictions, support stability, and enhance residents’ quality of life through coordinated services and

Qualifications

• Degree in Social Work, Human Services, Psychology, Sociology, or a related field; or equivalent experience.
• Experience providing case management, social services, community outreach, or supportive services.
• Strong interpersonal, communication, organization, and problem-solving skills.
• Ability to work respectfully and effectively with individuals and families from diverse backgrounds.
• Ability to maintain confidentiality and professional boundaries.

Responsibilities

• Conduct resident assessments to identify needs, strengths, and barriers to housing stability.
• Develop individualized service plans and provide ongoing case management and follow-up.
• Assist residents experiencing financial hardship, utility challenges, food insecurity, employment barriers, family issues, or other circumstances that may threaten housing stability.
• Provide crisis intervention, supportive counseling, referrals, and resource navigation within the scope of the position.
• Maintain regular communication with residents and monitor progress toward established goals.
• Identify residents who may be at risk of eviction or housing loss and connect them with appropriate assistance.
• Help residents access rental assistance, emergency assistance, utility assistance, food resources, and other stabilization programs.
• Coordinate with property management, when appropriate and with appropriate confidentiality protections, to help address resident needs that may affect housing stability.
• Connect residents with legal aid and other appropriate resources when they face housing-related legal issues.
• Develop relationships with local nonprofits, government agencies, healthcare providers, workforce organizations, food banks, faith-based organizations, and other community partners.
• Maintain an updated directory of community resources available to residents.
• Make referrals and follow up to determine success in connecting residents with services.
• Participate in community events, workshops, resource fairs, and resident engagement activities.
• Maintain accurate, confidential case notes and resident service records.
• Track referrals, outcomes, and resident participation in accordance with program requirements.
• Assist with collecting data and preparing reports demonstrating resident services outcomes.
• Maintain compliance with organizational policies, confidentiality requirements, and applicable professional standards.
• Participate in staff meetings, trainings, supervision, and professional development activities.

Skills

Case management

Interpersonal skills

Confidentiality

Resource navigation

Collaboration

Education

Degree in Social Work, Human Services, Psychology, Sociology, or related field

Job description

Community Services Foundation, Inc. seeks a Case Manager to provide on-site case management and supportive services at our affordable housing communities.

You will assess residents, develop service plans, and connect people to benefits, health resources, and workforce programs while protecting confidentiality. You will collaborate with property management and community partners to prevent evictions, support stability, and enhance residents’ quality of life through coordinated services and