Immunology Field Access Manager — Patient Access Leader

Galderma Laboratories, LP; Boston (MA); On-site; USD 160,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with employer match

Paid time off

Job summary

Galderma Laboratories, LP is seeking a Field Access Manager in Immunology to drive patient access across assigned geographies. You will support accounts, resolve access barriers, and educate on patient services to optimize reimbursement paths and patient outcomes.

The role requires 5+ years in pharma with reimbursement experience, strong collaboration skills, and the ability to navigate complex compliance and escalation processes within a field-based setup.

Qualifications

• Bachelor’s degree in a relevant field required.
• 5+ years in the pharmaceutical industry; dermatology and/or biologic experience preferred.
• 2+ years in a reimbursement or access role supporting prescription-based products.
• Proven experience launching new-to-market specialty products and resolving difficult access challenges.
• Understands utilization management tools, prior authorizations and appeals.
• Account management experience preferred.
• Cross-functional collaboration required, proven track record of coordination.
• Exceptional communication and presentation skills to leadership and external customers.
• Comprehensive analytical/strategic thinking skills.
• Ability and confidence to work effectively with a sense of urgency.

Responsibilities

• Key member in optimizing the experience for both the patient and the account
• Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products
• Deliver information and education on Galderma’s patient support services and product access to solve complex reimbursement challenges
• Support the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account Managers
• Adhere to complex compliance business rules to ensure patient confidentiality and access to care
• Resolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region
• Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience
• Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey
• Act as a subject matter expert to assist customers’ in reducing non-clinical barriers to patient access to therapy
• Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs

Skills

Communication skills

Presentation skills

Cross-functional collaboration

Analytical thinking

Urgency-driven work style

Adaptability and resilience

Education

Bachelor’s degree

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Galderma Laboratories, LP is seeking a Field Access Manager in Immunology to drive patient access across assigned geographies. You will support accounts, resolve access barriers, and educate on patient services to optimize reimbursement paths and patient outcomes.

The role requires 5+ years in pharma with reimbursement experience, strong collaboration skills, and the ability to navigate complex compliance and escalation processes within a field-based setup.