Imaging Support Specialist: Critical Results & Scheduling

Piedmont Healthcare; East Point (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Healthcare is seeking an Imaging Call Center Agent for an on-site role at Atlantic Station. You will be the first point of contact for imaging-related inquiries, coordinate with radiologists and providers, and ensure timely communication of results.

The schedule is 3:00 PM–11:30 PM Monday–Friday, with on-site duties and a focus on accuracy, patient safety, and smooth operations across departments. Previous call center experience is required.

Qualifications

• High school diploma or GED is required.
• At least 1 year of call center, operator, dispatch or related office experience is required.
• Experience coordinating imaging-related communications is a plus.

Responsibilities

• Answer, locates, and direct calls to ordering providers for imaging with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent findings.
• Review reports and notify patients and referring physicians via Epic chat, e-fax, and in-basket.
• Maintain the critical results tracker to ensure timely communication.
• Verify MRI safety for outpatients with implantable devices through interrogation protocols.
• Notify ordering providers when devices fail interrogation to adjust care planning.
• Coordinate with Patient Connection Center for post-device interrogation scheduling.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support Imaging Call Center operations.

Skills

Communication skills

Call center experience

Education

High School Diploma or GED

Tools

Epic secure chat

e-fax

In-basket messaging

Powershare

Job description

Piedmont Healthcare is seeking an Imaging Call Center Agent for an on-site role at Atlantic Station. You will be the first point of contact for imaging-related inquiries, coordinate with radiologists and providers, and ensure timely communication of results.

The schedule is 3:00 PM–11:30 PM Monday–Friday, with on-site duties and a focus on accuracy, patient safety, and smooth operations across departments. Previous call center experience is required.