Imaging Support Specialist — Critical Results & Scheduling

Piedmont Healthcare; Decatur (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

Piedmont Healthcare in Georgia is seeking an Imaging Call Center Specialist to ensure timely and accurate communication of imaging results, coordinate patient care, and support radiologists, providers, and patients.

This on-site role at Atlantic Station requires a high school diploma and about 1 year of call center or related office experience; daily tasks include urgent notifications, MRI safety checks, and scheduling support.

Qualifications

• H.S. Diploma or GED required.
• 1 year of previous call center, operator, dispatching, or related office experience required.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Education

H.S. Diploma or GED

Job description

Piedmont Healthcare in Georgia is seeking an Imaging Call Center Specialist to ensure timely and accurate communication of imaging results, coordinate patient care, and support radiologists, providers, and patients.

This on-site role at Atlantic Station requires a high school diploma and about 1 year of call center or related office experience; daily tasks include urgent notifications, MRI safety checks, and scheduling support.