Imaging Support: Critical Results & Patient Care

Piedmont Healthcare; Lithonia (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

Piedmont Healthcare is hiring for an Imaging Call Center role on site at Atlantic Station. The position supports timely communication of imaging results, coordination of patient care, and smooth operations between radiologists, providers, and patients.

The role requires a high school diploma or GED and at least one year of call center or related office experience. On-site schedule is Monday through Friday with a 3:00 PM–11:30 PM shift, contributing to efficient patient care delivery.

Qualifications

• H.S. Diploma or GED required.
• 1 year of previous call center, operator, dispatching, or related office experience required.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Education

H.S. Diploma or GED

Job description

Piedmont Healthcare is hiring for an Imaging Call Center role on site at Atlantic Station. The position supports timely communication of imaging results, coordination of patient care, and smooth operations between radiologists, providers, and patients.

The role requires a high school diploma or GED and at least one year of call center or related office experience. On-site schedule is Monday through Friday with a 3:00 PM–11:30 PM shift, contributing to efficient patient care delivery.