Imaging Scheduling Specialist - Fast-Paced Patient Access

Randstad USA; Oakland (CA); On-site; USD 34,000 - 35,000; Full time

Job summary

Randstad USA is seeking a Medical Imaging Scheduler to support a high-volume radiology department onsite in Oakland, CA. You will manage inbound and outbound calls, schedule imaging studies across X-ray, ultrasound, mammography, and DEXA, and coordinate with technologists, physicians, and front desk staff.

The role requires a HS diploma and 1+ year experience in medical scheduling or call center environments.

Qualifications

• HS Diploma or equivalent education/experience.
• 1+ years experience in medical scheduling, patient access, or call center environment.
• Experience with high-volume inbound/outbound calls and scheduling workflows.
• Experience with insurance verification, authorization, and patient registration.
• Proficiency in medical terminology and imaging procedures (X-ray, ultrasound, mammography, DEXA).

Responsibilities

• Supports a high-volume medical imaging department by managing inbound calls, scheduling patients, and coordinating imaging services across modalities including X-ray, ultrasound, mammography, and bone densitometry.
• Responsible for work queue and incoming order management, patient registration, insurance verification, and authorization processing.
• Conducts outbound calls to reduce scheduling backlog and improve patient access.
• Provides instructions to patients, gathers required documentation, and coordinates prior imaging retrieval.
• Handles patient inquiries, resolves issues, and escalates as needed.
• Maintains accurate records and supports clerical operations while collaborating with technologists, physicians, and leadership to improve workflow efficiency and reduce call abandonment rates.

Skills

medical scheduling

patient access

call center

Education

High School

Job description

Randstad USA is seeking a Medical Imaging Scheduler to support a high-volume radiology department onsite in Oakland, CA. You will manage inbound and outbound calls, schedule imaging studies across X-ray, ultrasound, mammography, and DEXA, and coordinate with technologists, physicians, and front desk staff.

The role requires a HS diploma and 1+ year experience in medical scheduling or call center environments.