Medical Imaging Scheduler

Randstad USA; Oakland (CA); Presencial; USD 34.000 - 35.000; Jornada completa

Descripción de la vacante

Randstad USA is seeking a Medical Imaging Scheduler to support a high-volume radiology department onsite in Oakland, CA. You will manage inbound and outbound calls, schedule imaging studies across X-ray, ultrasound, mammography, and DEXA, and coordinate with technologists, physicians, and front desk staff.

The role requires a HS diploma and 1+ year experience in medical scheduling or call center environments.

Formación

• HS Diploma or equivalent education/experience.
• 1+ years experience in medical scheduling, patient access, or call center environment.
• Experience with high-volume inbound/outbound calls and scheduling workflows.
• Experience with insurance verification, authorization, and patient registration.
• Proficiency in medical terminology and imaging procedures (X-ray, ultrasound, mammography, DEXA).

Responsabilidades

• Supports a high-volume medical imaging department by managing inbound calls, scheduling patients, and coordinating imaging services across modalities including X-ray, ultrasound, mammography, and bone densitometry.
• Responsible for work queue and incoming order management, patient registration, insurance verification, and authorization processing.
• Conducts outbound calls to reduce scheduling backlog and improve patient access.
• Provides instructions to patients, gathers required documentation, and coordinates prior imaging retrieval.
• Handles patient inquiries, resolves issues, and escalates as needed.
• Maintains accurate records and supports clerical operations while collaborating with technologists, physicians, and leadership to improve workflow efficiency and reduce call abandonment rates.

Conocimientos

medical scheduling

patient access

call center

Educación

High School

Descripción del empleo

Job Title: Medical Imaging Scheduler Schedule: Onsite | Day shift Requirements: HS Diploma or equivalent education/experience 6+ months experience in a radiology or medical imaging department 1+ years experience in medical scheduling, patient access, or call center environment Experience with high-volume inbound/outbound calls and scheduling workflows Experience with insurance verification, authorization, and patient registration Proficiency in medical terminology and imaging procedures (X-ray, ultrasound, mammography, DEXA) Ability to manage work queues, orders, and electronic health record systems customer service, communication, and problem-resolution skills Preferred Requirements: 2+ years experience in radiology scheduling or medical receptionist role Experience with Genesys Cloud or similar call management systems Experience with Epic, Workday, or similar healthcare systems Ability to handle patient financial discussions including estimates and cost share Experience requesting prior imaging and managing records/CD distribution Experience supporting process improvement or high-volume access operations Summary / Duties: Supports a high-volume medical imaging department by managing inbound calls, scheduling patients, and coordinating imaging services across modalities including X-ray, ultrasound, mammography, and bone densitometry. Responsible for work queue and incoming order management, patient registration, insurance verification, and authorization processing. Conducts outbound calls to reduce scheduling backlog and improve patient access. Provides instructions to patients, gathers required documentation, and coordinates prior imaging retrieval. Handles patient inquiries, resolves issues, and escalates as needed. Maintains accurate records and supports clerical operations while collaborating with technologists, physicians, and leadership to improve workflow efficiency and reduce call abandonment rates.

salary: $24.53 - $24.54 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Experience with high-volume inbound/outbound calls and scheduling workflows
• Experience with insurance verification, authorization, and patient registration
• Proficiency in medical terminology and imaging procedures (X-ray, ultrasound, mammography, DEXA)
• Ability to manage work queues, orders, and electronic health record systems
• customer service, communication, and problem-resolution skills

Skills

• medical scheduling
• patient access
• call center

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Experience

• Experienced
• 1 year

Education

• High School

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This posting is open for thirty (30) days.