Imaging Scheduling & Patient Care Coordinator

Mount Sinai; United States; On-site; USD 37,000 - 53,000; Full time

Job summary

The Mount Sinai Health System is seeking a Radiology Secretary to provide comprehensive clerical, administrative and scheduling support for imaging departments across our network.

You will act as a liaison among patients, providers and staff, ensuring accurate patient data, safety screening, and clear communication throughout the imaging process. This role requires strong clerical skills, proficiency with EPIC Radiant, and the ability to train others in a fast-paced environment.

Qualifications

• Provide professional clerical and secretarial support, including phone coverage, reception, mail distribution, transcription, and meeting coordination.
• Coordinate and schedule all imaging services across the Health System.
• Verify that patients meet radiology safety requirements, are appropriately screened for each exam, and receive comprehensive instructions for preparation and post-procedure care.
• Register patients and maintain accurate demographic, insurance, and authorization information in EPIC Radiant.
• Verify patient eligibility, coverage, and obtain necessary pre-certifications and medical clearances.
• Manage work queues, email requests, and scheduling tasks in EPIC Radiant to ensure timely coordination of patient care.
• Make reminders and confirm calls to patients; reschedule or cancel exams as needed while communicating updates clearly.
• Collect up-front payments, generate patient estimates, receipts, process requisitions, and ensure accurate posting of required patient tracking milestones.
• Scan and upload patient documentation, including insurance cards, photo IDs, and other required forms.
• Prepare and maintain patient charts, physician orders, imaging questionnaires, and related medical records.
• Ensure clinical histories are complete and relevant for the requested exams, alerting technologists or supervisors of discrepancies.
• Maintain cleanliness and organization of the work area, ensuring a professional and patient-friendly environment.
• Report equipment malfunctions or unsafe conditions to appropriate personnel promptly.
• Attend required in-services and professional development sessions.
• Perform other related duties as assigned to support departmental operations and patient care.
• Trains and mentors less experienced staff, and discusses issues of concern with Supervisor
• Maintain educational and training requirements relevant to job function.

Responsibilities

• Support front office operations in radiology to ensure smooth patient flow.
• Assist with scheduling for diagnostic, molecular, interventional, and consultative exams.
• Ensure accurate patient demographic and insurance data in the system.
• Communicate appointment updates and reschedule as needed.
• Assist with patient billing and documentation processes.

Skills

Scheduling

Reception duties

Communication

Clerical tasks

Education

High School Diploma or GED

Associate degree preferred

Tools

EPIC Radiant

Job description

The Mount Sinai Health System is seeking a Radiology Secretary to provide comprehensive clerical, administrative and scheduling support for imaging departments across our network.

You will act as a liaison among patients, providers and staff, ensuring accurate patient data, safety screening, and clear communication throughout the imaging process. This role requires strong clerical skills, proficiency with EPIC Radiant, and the ability to train others in a fast-paced environment.