Radiology Scheduling Coordinator

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center is seeking a Radiology Coordinator to manage communications across radiology and referring providers, ensuring timely notification and escalation of critical results. This role supports scheduling, special procedures, and high-priority patient requests while coordinating with Concierge Services and Foundation personnel to uphold patient care standards.

The ideal candidate will have 1–2 years in a healthcare setting, with strong organizational skills and a commitment to

Qualifications

• HS Graduate or equivalent is required.
• Minimum 1–2 years of experience in a healthcare, hospital, clinical coordination, patient service, or similar office setting.

Responsibilities

• Manage and coordinate Radiology telephone calls, emails, electronic messages, and other communication channels.
• Facilitate communication between radiologists and referring physicians, advanced practice providers, nurses, technologists, and other clinical personnel.
• Operate departmental telephone and communication systems to connect radiologists with referring and treating providers and facilitate physician-to-physician discussions.
• Support timely notification, documentation, follow-up, and escalation of critical and significant imaging results in accordance with department policies.
• Coordinate radiologist-to-provider communications and facilitate physician-to-physician discussions when requested.
• Support radiologists with procedure scheduling, urgent/add-on requests, and coordination of special procedures.
• Coordinate procedure scheduling, urgent/add-on requests, special procedures, and time-sensitive imaging needs with radiologists and other departments.
• Assist with special scheduling accommodations and high-priority patient requests, including coordination with Concierge Services, Foundation personnel, patients, and authorized representatives.
• Work with Concierge Services, Foundation personnel, patients, and their representatives to coordinate Radiology-related services and special requests.

Education

HS Graduate or equivalent

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida’s largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

CC017210 Radiology

Job Description Summary:

Position Responsibilities

• Manage and coordinate Radiology telephone calls, emails, electronic messages, and other communication channels.
• Facilitate communication between radiologists and referring physicians, advanced practice providers, nurses, technologists, and other clinical personnel.
• Operate departmental telephone and communication systems to connect radiologists with referring and treating providers andfacilitatephysician-to-physician discussions.
• Supporttimelynotification, documentation, follow-up, and escalation of critical and significant imaging resultsin accordance withdepartmental and institutional policies. The coordinator does not provide independent clinical interpretation.
• Coordinate radiologist-to-provider communications and facilitate physician-to-physician discussions when requested.
• Support radiologists with procedure scheduling, urgent/add-on requests, and coordination of special procedures.
• Coordinate procedure scheduling, urgent and add-on requests, special procedures, and time-sensitive imaging needs with radiologists, scheduling, nursing, procedural areas, referring offices, and other hospital departments.
• Assistwith special scheduling accommodations and high-priority patient requests, including coordination with Concierge Services, Foundation personnel, patients, and authorized representatives.
• Work with Concierge Services, Foundation personnel, patients, and their representatives to coordinate Radiology-related services and special requests.
• Track outstanding requests and ensure appropriate follow-up and escalation.
• Identifyrecurring communication failures, workflow delays, access barriers, or service issues and escalation them to Radiology leadership with objective data
• Protect patient privacy and confidential information andcomply withHIPAA, hospital policies, patient-safety requirements, and departmental procedures
• Maintainaccurate,timely, and professional documentation in approved systems and follow departmental standards for handoffs and escalation.
• Participate in departmental orientation, workflow training, emergency preparedness, performance improvement, and service-recovery activities as assigned.
• Perform other related duties within the scope of the position as assigned by Radiology leadership.

Qualifications

• License/Registration/Certification
  • Not applicable
• Education
  • HS Graduate or equivalent
• Experience
  • Minimum 1-2 years of experience in a healthcare, hospital, clinical coordination, patient service, or similar office setting.

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!