Imaging Product Training Specialist (Onsite/Remote)

Canfieldpublishing; Parsippany-Troy Hills (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Canfield Scientific, Inc. is seeking a Product Training Specialist in Clinical Services to onboard customers and deliver training on VISIA CRP systems. You will conduct demonstrations, create training materials, and provide ongoing support to maximize product utilization.

You will travel about 10-15% to customer sites, conferences, and training events, delivering both remote and on-site sessions and building customer confidence through effective education.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1-3 years of experience in customer training, technical support, product support, healthcare technology, or a related customer-facing role.
• Strong presentation, organizational, time management, and interpersonal skills.
• Ability to explain technical concepts in a clear and easy-to-understand manner.
• Proficiency with Microsoft Office applications.
• Willingness to travel (about 10-15%) to customer sites, conferences, and training events.
• Experience training users on software, equipment, or technology products, photography, imaging equipment, or image-based software applications.
• Basic understanding of computer hardware and software troubleshooting.
• Experience working directly with customers in a support, education, or training role.

Responsibilities

• Conduct product demonstrations for prospective and existing customers both in an individual and group setting.
• Deliver onboarding and training programs for VISIA CRP systems.
• Educate customers on equipment setup, operation, maintenance, and best practices as well as train users on image capture techniques and software workflows.
• Provide ongoing support and guidance to help customers maximize system utilization including assisting customers with routine hardware, software, and workflow questions.
• Support customer installations, software upgrades, and training sessions both remotely and on-site.
• Create and maintain training materials, reference guides, and educational resources while staying current on product updates, enhancements, and training requirements.
• Gather customer feedback and share insights with internal teams.
• Support trade shows, conferences, and customer events as needed.

Skills

Presentation skills

Organizational skills

Interpersonal skills

Communication skills

MS Office proficiency

Travel willingness

Customer training experience

Education

Bachelor’s degree

Tools

Imaging equipment training

Job description

Canfield Scientific, Inc. is seeking a Product Training Specialist in Clinical Services to onboard customers and deliver training on VISIA CRP systems. You will conduct demonstrations, create training materials, and provide ongoing support to maximize product utilization.

You will travel about 10-15% to customer sites, conferences, and training events, delivering both remote and on-site sessions and building customer confidence through effective education.