Imaging Operations Site Lead

Insight Global (United States); Honolulu (HI); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global in Honolulu, Hawaii, seeks an Imaging Operations Site Lead to supervise the onsite document imaging workflow, ensuring throughput, quality, and SLA adherence. You will coordinate workload, staff, and client issues, delivering operational reports and improvements.

The role requires strong training, communication, and data presentation skills, plus 5+ years in production operations. A degree or equivalent experience is acceptable; proficiency with MS Office is essential.

Qualifications

• 5+ years of relevant experience in production or imaging operations.
• Associates or undergraduate degree, or equivalent experience.
• Experience managing a production operation and leading teams.
• Strong data presentation to clients or technical audiences.
• Ability to train staff and manage conflicts in fast-paced environments.
• Proficiency with MS Office and desktop applications.

Responsibilities

• Oversee day-to-day workflow of onsite imaging operation to meet SLAs.
• Manage job intake and workload for maximum throughput.
• Provide consultations on document prep and workflow.
• Set client expectations on scan feasibility and quality.
• Train and coach staff on processes and performance.
• Handle escalations with clients or IT as needed.
• Provide performance data and improvement opportunities to management.
• Audit work and perform quality checks regularly.

Skills

Scanning equipment operation

People management

Training and coaching

Client communication

Data analysis and reporting

MS Office proficiency (Excel/PowerPt)

MS Access

Database forms and data retrieval

Problem solving

Equipment maintenance

OS installation

Network troubleshooting

Education

Associates or Undergraduate Degree or equivalent experience

Job description

Insight Global in Honolulu, Hawaii, seeks an Imaging Operations Site Lead to supervise the onsite document imaging workflow, ensuring throughput, quality, and SLA adherence. You will coordinate workload, staff, and client issues, delivering operational reports and improvements.

The role requires strong training, communication, and data presentation skills, plus 5+ years in production operations. A degree or equivalent experience is acceptable; proficiency with MS Office is essential.