Site Lead -AO4

Insight Global; Honolulu (HI); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global in Honolulu, Hawaii, seeks an Imaging Operations Site Lead to supervise the onsite document imaging workflow, ensuring throughput, quality, and SLA adherence. You will coordinate workload, staff, and client issues, delivering operational reports and improvements.

The role requires strong training, communication, and data presentation skills, plus 5+ years in production operations. A degree or equivalent experience is acceptable; proficiency with MS Office is essential.

Qualifications

• 5+ years of relevant experience in production or imaging operations.
• Associates or undergraduate degree, or equivalent experience.
• Experience managing a production operation and leading teams.
• Strong data presentation to clients or technical audiences.
• Ability to train staff and manage conflicts in fast-paced environments.
• Proficiency with MS Office and desktop applications.

Responsibilities

• Oversee day-to-day workflow of onsite imaging operation to meet SLAs.
• Manage job intake and workload for maximum throughput.
• Provide consultations on document prep and workflow.
• Set client expectations on scan feasibility and quality.
• Train and coach staff on processes and performance.
• Handle escalations with clients or IT as needed.
• Provide performance data and improvement opportunities to management.
• Audit work and perform quality checks regularly.

Skills

Scanning equipment operation

People management

Training and coaching

Client communication

Data analysis and reporting

MS Office proficiency (Excel/PowerPt)

MS Access

Database forms and data retrieval

Problem solving

Equipment maintenance

OS installation

Network troubleshooting

Education

Associates or Undergraduate Degree or equivalent experience

Job description

Job Description

The Imaging Operations Site Lead oversees the day-to-day workflow of the onsite document imaging operation. The Site Lead helps manage workload, throughput, quality, staff communication, customer issues, and operational reporting to ensure service expectations are met.

Day to Day Responsibilities

• Manage job intake and workload to ensure we maximize the throughput of the operation and ensure Service Level Agreements (SLAs) are met or exceeded.
• Provide customer with consultation and information on optimal document preparation, indexing and workflow.
• Set customer’s expectations about the feasibility and quality of a given scan job.
• Train, communicate and coach staff on process improvement, job requirements and performance.
• Work through client and/or operational escalations or problems and engage client and/or Information Technology staff, as required.
• Provide management staff and client with data and stats on performance of operation and key areas of improvement.
• Assist SDM with data for CCM (Customer Communication Meetings)
• Perform audits of work and quality checks on a routine basis to ensure standards in SLA are met or exceeded.

Skills and Requirements

• Able to operate, calibrate, clean and maintain scanning equipment
• Able to lift and move up to 50 pounds
• Consultative and negotiating Skills
• Abe to identify opportunities / resolve application issues to meet customer requirements
• People Management Experience
• Training and problem solving
• Proficiency with Desktop applications including excel and PowerPoint
• Must have PC/Internet Skills:
• Working knowledge of MS Access or equivalent (create database and/or data forms, retrieve data from database)
• Advanced knowledge of MS Office or equivalent applications (e.g., embed tables with dynamic links to spreadsheet workbooks, create complex formulas, create complex presentations with dynamic links to data, with sound, animation, and/or video)
• Advanced knowledge of account-relevant applications
• Able to install or upgrade new Operating Systems or Applications
• Able to troubleshoot common PC and/or network issues
• Working knowledge of electronic repositories (creation, file retrieval, security)
• Interpersonal skills and technical understanding sufficient to facilitate communication between specialists (internal or external) and non-technical users
• 5+ years of relevant experience
• Associates or Undergraduate Degree or equivalent experience
• Experience with managing a production operation.
• Experienced in training people on production processes.
• Experience in presenting data to clients or technically minded individuals
• Experience with managing conflict or management of people in a fast paced environment

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].