Imaging Operations Manager - Onsite Leader

Clutter; San Diego (CA); On-site; USD 97,000 - 119,000; Full time

Benefits offered by this job

Mon–Fri schedule (1st shift)

Paid time off & holidays

Flexible work options

Job summary

Iron Mountain is seeking an Imaging Operations Manager to lead a dedicated program, overseeing end-to-end imaging workflows onsite and ensuring throughput, capacity, and KPI reporting. You will drive operational excellence and partner with cross-functional teams to implement changes and optimize performance.

The role demands 5–7 years in computing/imaging with 2–3 years in management, strong knowledge of imaging software, and a 100% onsite schedule across multiple shifts.

Qualifications

• 5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.
• Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.
• Proven background in people management, capacity planning, and maintaining operational security/DR controls.
• Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).
• Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.

Responsibilities

• Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.
• Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.
• Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.
• Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.
• Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.

Skills

Windows environments

Imaging software

People management

Capacity planning

Workflow management

Education

Bachelor's degree in Business or CS

Tools

Kofax Ascent Capture

Job description

Iron Mountain is seeking an Imaging Operations Manager to lead a dedicated program, overseeing end-to-end imaging workflows onsite and ensuring throughput, capacity, and KPI reporting. You will drive operational excellence and partner with cross-functional teams to implement changes and optimize performance.

The role demands 5–7 years in computing/imaging with 2–3 years in management, strong knowledge of imaging software, and a 100% onsite schedule across multiple shifts.