Lead, Large-Scale Document Scanning

Insight Global (United States); Sacramento (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Insight Global seeks an experienced Scanning Operations Manager to lead the setup and execution of a large-scale document scanning and digitization initiative. You will design the operation, establish processes, and manage day-to-day production.

You will oversee production management, quality assurance, and security, aligning with stakeholders to ensure on-time delivery and accurate indexing of digital records.

Qualifications

• Significant experience managing large-scale document scanning, imaging, records digitization, or document conversion projects.
• Experience setting up a high-volume scanning operation or production environment from the ground up.
• Understanding of the end-to-end document digitization lifecycle including preparation, scanning, indexing, QC, storage, and handling.
• Experience with high-volume production scanners and document imaging software.
• Experience developing operational processes, SOPs, workflows, and quality-control standards.
• Experience managing scanning technicians, document preparation staff, or similar production teams.
• Strong understanding of document batching, indexing, metadata capture, and file naming conventions.
• Experience establishing and monitoring production and quality metrics.
• Ability to identify bottlenecks and improve document-processing workflows.
• Strong organizational, problem-solving, and project management skills.
• Experience managing sensitive or confidential records.

Responsibilities

• Lead the design and implementation of a large-scale document scanning operation.
• Assess volumes, document types, condition, indexing, security, and throughput to determine environment.
• Configure production scanning equipment, workstations, software, network, storage, and workspace.
• Establish efficient workflow: intake, batch creation, scanning, QC, indexing, disposition.
• Develop SOPs for the scanning operation.
• Establish standards for document prep (staples removal, binder removal, etc).
• Define scanning specs: resolution, color/greyscale, formats, naming, indexing.
• Create procedures for handling oversized/damaged/blank pages and exceptions.
• Maintain chain-of-custody and document-tracking procedures.
• Continuously evaluate workflows to increase throughput and reduce manual effort.
• Manage day-to-day production: preparation, scanning, indexing, QC.
• Monitor production targets, throughput, backlog, error rates, and progress.
• Balance workloads across teams to prevent bottlenecks.
• Coordinate equipment maintenance and troubleshoot operational issues.

Skills

Large-scale scanning operations

Production management

Quality assurance

Security & records handling

SOP development

Staff leadership

Workflow optimization

Project management

Attention to document lifecycle

Job description

Insight Global seeks an experienced Scanning Operations Manager to lead the setup and execution of a large-scale document scanning and digitization initiative. You will design the operation, establish processes, and manage day-to-day production.

You will oversee production management, quality assurance, and security, aligning with stakeholders to ensure on-time delivery and accurate indexing of digital records.