Imaging Operations Lead: People & Quality

Intelligent Image Management, Inc. (IIMI) USA; Hartford (CT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Benefits

Paid Time Off

Job summary

Inteligent Image Management, Inc. (IIMI) in Hartford, CT, is seeking an experienced Document Imaging Operations Supervisor to oversee daily preparation, scanning, indexing, and QA across a 10–20 person team.

The role includes supervising, scheduling, training, and mentoring, ensuring on-time delivery, accuracy, and compliance, while contributing to process improvements and production reporting. This is a full-time, in-person position with competitive benefits and room for growth.

Qualifications

• Minimum two years of supervisory or management experience in production, operations, document imaging, or a similar environment.
• Proven ability to lead, motivate, train, and manage a team.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple priorities in a fast-paced production environment.
• Ability to occasionally lift up to 25 pounds.

Responsibilities

• Oversee daily document preparation, scanning, indexing, and quality‑assurance operations.
• Supervise, schedule, train, coach, and support a team of approximately 10-20 employees.
• Monitor employee attendance, productivity, accuracy, and compliance with company procedures.
• Assign daily work and ensure production goals and project deadlines are met.
• Conduct quality‑control audits to ensure compliance with client requirements and internal standards.
• Assist with recruiting, interviewing, onboarding, employee documentation, and general office administration.
• Identify and implement process improvements to increase efficiency, productivity, and quality.
• Prepare production reports and communicate project status, staffing needs, and operational concerns to management.
• Ensure confidential records are handled securely and appropriately.
• Maintain a safe, organized, and productive work environment.
• Perform other duties as assigned.

Skills

Supervisory experience

Team leadership

Organizational skills

Communication skills

Problem-solving

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Inteligent Image Management, Inc. (IIMI) in Hartford, CT, is seeking an experienced Document Imaging Operations Supervisor to oversee daily preparation, scanning, indexing, and QA across a 10–20 person team.

The role includes supervising, scheduling, training, and mentoring, ensuring on-time delivery, accuracy, and compliance, while contributing to process improvements and production reporting. This is a full-time, in-person position with competitive benefits and room for growth.