Client Implementation Lead – Imaging & Scanning Solutions

IBML - Imaging Business Machines; Birmingham (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

ibml - Imaging Business Machines in Birmingham, AL seeks a Project Implementation Lead to drive client implementations of document capture solutions. You will own project plans, coordinate with customers and internal teams, install hardware and software, and ensure alignment with scope and schedules.

The role requires at least 5 years in technical delivery or imaging systems, travel up to 60–70% within North America, and strong communication.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 5+ years of experience in technical delivery, system integration, imaging systems, or solution support.
• 2+ years of experience in customer-facing project implementation, business systems, imaging equipment, or technical support.
• Strong knowledge of Windows operating systems.
• Working knowledge of Microsoft SQL Server and database concepts.

Responsibilities

• Lead customer implementation activities from project kickoff through go-live and support handoff.
• Work with customers, Sales, Solutions Engineering, Support, and internal teams to understand project requirements.
• Review project scope, Statement of Work, Knowledge Transfer details, hardware configuration, software requirements, and customer readiness.
• Create, publish, and maintain accurate implementation plans for assigned projects.
• Assist with pre-installation planning, scheduling, technical readiness, and customer coordination.
• Install, configure, and test ibml hardware and software solutions in customer environments.
• Validate system configuration against project requirements, customer expectations, and documented scope.
• Troubleshoot implementation issues related to software, hardware, Windows, SQL databases, networking, scanning workflows, and customer environments.
• Conduct organized and effective training for customers, operators, administrators, and third-party support teams.
• Document testing results, project status, open issues, and completion milestones.
• Support customer acceptance, go-live activities, and transition to ibml Support.
• Provide feedback to Product Engineering and Software Development teams related to product enhancements, field issues, and customer requirements.

Skills

Project leadership

Customer-facing

SQL Server

Windows OS

Networking

Travel readiness

Communication

Multi-project mgmt

Education

Bachelor’s degree in Business, Computer Science, MIS, or related field

Job description

ibml - Imaging Business Machines in Birmingham, AL seeks a Project Implementation Lead to drive client implementations of document capture solutions. You will own project plans, coordinate with customers and internal teams, install hardware and software, and ensure alignment with scope and schedules.

The role requires at least 5 years in technical delivery or imaging systems, travel up to 60–70% within North America, and strong communication.