Imaging Front Desk Receptionist

OneOncology; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Tennessee Urology in Knoxville is seeking a friendly Imaging Front Desk Receptionist to deliver exceptional patient service and provide essential administrative support for the imaging department. You will schedule in-house imaging (PET/CT), prepare documents, collect payments, and ensure accurate data entry in the EHR and Practice Management systems.

The role requires a High School Diploma and 2 years front office experience in a medical setting.

Qualifications

• High School Diploma or GED required.
• Minimum two years front office experience, preferably in a medical or imaging setting.
• 1-2 years of customer service experience required.

Responsibilities

• Create a positive and professional first impression and ensure patients experience a welcoming, 'we care' environment.
• Schedule in-house imaging appointments (e.g. PET and CT) and coordinate any required patient prep instructions.
• Ensure all required patient paperwork and imaging orders are compiled and ready for each day's appointments.
• Collect co-pays, deductibles, and outstanding balances at check-in and enter payments into the daily batch within the Practice Management system.
• Review, verify, and enter patient demographics, insurance information, and clinical data into the EHR and Practice Management systems.
• Scan patient identification and insurance cards into the EMR system accurately.
• Confirm that all necessary referrals, prior authorizations, and imaging orders are obtained, scanned, and linked to the correct appointment.
• Reconcile payment batches daily and submit them to the Site Manager.
• Schedule follow-up imaging studies and coordinate any radiologist-directed procedures.
• Assist patients in completing digital registration or questionnaires (e.g., Phreesia or similar system).
• This job description is not intended to include all duties, responsibilities, or activities that may be required of the employee. Duties and responsibilities may change at any time with or without notice.

Skills

Excellent customer service

Attention to detail

Verbal and written communication

Typing speed 40 wpm

Education

High School Diploma or GED

Tools

EMR systems

Practice Management system

Phreesia

Job description

Why Join Us?

At Tennessee Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you're just starting your career or looking to take the next step professionally, you'll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve. We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Tennessee Urology, you'll find more than a job, you'll find a rewarding career with purpose.

Job Description

The Imaging Front Desk Receptionist provides exceptional customer service to patients and staff and delivers essential administrative and front-office support for the imaging department with minimal supervision.

Responsibilities

• Create a positive and professional first impression and ensure patients experience a welcoming, "we care" environment.
• Schedule in-house imaging appointments (e.g. PET and CT) and coordinate any required patient prep instructions.
• Ensure all required patient paperwork and imaging orders are compiled and ready for each day's appointments.
• Collect co-pays, deductibles, and outstanding balances at check-in and enter payments into the daily batch within the Practice Management system.
• Review, verify, and enter patient demographics, insurance information, and clinical data into the EHR and Practice Management systems.
• Scan patient identification and insurance cards into the EMR system accurately.
• Confirm that all necessary referrals, prior authorizations, and imaging orders are obtained, scanned, and linked to the correct appointment.
• Reconcile payment batches daily and submit them to the Site Manager.
• Schedule follow-up imaging studies and coordinate any radiologist-directed procedures.
• Assist patients in completing digital registration or questionnaires (e.g., Phreesia or similar system).
• This job description is not intended to include all duties, responsibilities, or activities that may be required of the employee. Duties and responsibilities may change at any time with or without notice.

Qualifications

• High School Diploma or GED required.
• Minimum two (2) years of front office experience, preferably in a medical or imaging setting.
• 1-2 years of customer service experience required.

Key Competencies

• Excellent customer service skills with a compassionate, patient-focused approach.
• Strong attention to detail and willingness to learn imaging workflows.
• Proficient knowledge of medical terminology; familiarity with common imaging terms is a plus.
• Understanding of ICD-10 and CPT coding preferred, especially imaging-related codes.
• Strong verbal and written communication skills.
• Proficient computer, scheduling, and database skills.
• Comfortable working in a fast-paced clinical environment.
• Ability to ask clarifying questions to ensure accurate imaging scheduling and prep.
• Strict adherence to HIPAA compliance and patient confidentiality.
• Effective multitasking and proactive problem-solving abilities.
• Ability to type at least 40 words per minute.

Job Type

Full-Time

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity Employer

Our practice is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. All final candidates will be subject to a pre-employment background check.

Tennessee Urology is a leading urology practice, delivering comprehensive, patient-centered care across the Knoxville region. Guided by a commitment to innovation, clinical excellence, and compassion, our team is dedicated to improving the lives of those we serve. Join us and discover a rewarding career where you can grow professionally, make a lasting impact, and help shape the future of urologic care.