Imaging Front Desk Specialist: Patient Care & Scheduling

Tennessee Urology Associates; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Urology Associates is seeking a dedicated Imaging Front Desk Receptionist to provide exceptional patient service and essential administrative support for the imaging department.

You will manage scheduling for imaging appointments, verify patient demographics and insurance data, and ensure accurate documentation in the EHR/Practice Management systems. Strong communication and multitasking skills are essential in a fast-paced clinical environment.

Qualifications

• High School Diploma or GED required.
• Minimum two years of front office experience, preferably in a medical or imaging setting.
• 1–2 years of customer service experience required.

Responsibilities

• Create a positive and professional first impression and ensure patients experience a welcoming, “we care” environment.
• Schedule in-house imaging appointments (e.g. PET and CT) and coordinate any required patient prep instructions.
• Ensure all required patient paperwork and imaging orders are compiled and ready for each day’s appointments.
• Collect co-pays, deductibles, and outstanding balances at check-in and enter payments into the daily batch within the Practice Management system.
• Review, verify, and enter patient demographics, insurance information, and clinical data into the EHR and Practice Management systems.
• Scan patient identification and insurance cards into the EMR system accurately.
• Confirm that all necessary referrals, prior authorizations, and imaging orders are obtained, scanned, and linked to the correct appointment.
• Reconcile payment batches daily and submit them to the Site Manager.
• Schedule follow-up imaging studies and coordinate any radiologist-directed procedures.
• Assist patients in completing digital registration or questionnaires (e.g., Phreesia or similar system).

Skills

Customer service

Attention to detail

HIPAA compliance

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

EHR software

Practice Management system

Job description

Tennessee Urology Associates is seeking a dedicated Imaging Front Desk Receptionist to provide exceptional patient service and essential administrative support for the imaging department.

You will manage scheduling for imaging appointments, verify patient demographics and insurance data, and ensure accurate documentation in the EHR/Practice Management systems. Strong communication and multitasking skills are essential in a fast-paced clinical environment.