Imaging Front Desk Receptionist

Tennessee Urology; Knoxville (TN); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Paid time off

Employee assistance program

Corporate discounts

Descripción de la vacante

Tennessee Urology seeks an Imaging Front Desk Receptionist to deliver exceptional patient service and provide essential administrative support for the imaging department. This full-time role requires handling scheduling, patient prep, and documentation with minimal supervision.

The successful candidate will manage front-desk duties, ensure accurate data entry into EHR/PM systems, and coordinate with radiology staff to maintain smooth daily operations. HIPAA compliance is essential.

Formación

• Minimum two years of front office experience, preferably in a medical or imaging setting.
• 1–2 years of customer service experience required.
• Proficient knowledge of medical terminology and HIPAA compliance preferred.

Responsabilidades

• Create a positive and professional first impression and ensure patients experience a welcoming environment.
• Schedule in-house imaging appointments and coordinate patient prep instructions.
• Ensure all required paperwork and orders are prepared for the day’s appointments.
• Collect co-pays and balances at check-in and enter payments into the Practice Management system.
• Enter patient demographics, insurance information, and clinical data into the EHR system.
• Scan IDs and insurance cards into the EMR system accurately.
• Verify referrals and authorizations and link orders to appointments.
• Reconcile payment batches daily and submit to Site Manager.
• Schedule follow-up imaging studies and assist radiologist-directed procedures.
• Assist patients with digital registration and questionnaires.

Conocimientos

Excellent customer service

Attention to detail

HIPAA compliance

Educación

High School Diploma or GED

Herramientas

EHR

Phreesia or similar system

Descripción del empleo

Why Join Us?

At Tennessee Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you're just starting your career or looking to take the next step professionally, you'll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve.

We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Tennessee Urology, you'll find more than a job, you'll find a rewarding career with purpose.

Job Description

The Imaging Front Desk Receptionist provides exceptional customer service to patients and staff and delivers essential administrative and front-office support for the imaging department with minimal supervision.

Responsibilities

• Create a positive and professional first impression and ensure patients experience a welcoming, “we care” environment.
• Schedule in-house imaging appointments (e.g. PET and CT) and coordinate any required patient prep instructions.
• Ensure all required patient paperwork and imaging orders are compiled and ready for each day’s appointments.
• Collect co-pays, deductibles, and outstanding balances at check-in and enter payments into the daily batch within the Practice Management system.
• Review, verify, and enter patient demographics, insurance information, and clinical data into the EHR and Practice Management systems.
• Scan patient identification and insurance cards into the EMR system accurately.
• Confirm that all necessary referrals, prior authorizations, and imaging orders are obtained, scanned, and linked to the correct appointment.
• Reconcile payment batches daily and submit them to the Site Manager.
• Schedule follow-up imaging studies and coordinate any radiologist-directed procedures.
• Assist patients in completing digital registration or questionnaires (e.g., Phreesia or similar system).

This job description is not intended to include all duties, responsibilities, or activities that may be required of the employee. Duties and responsibilities may change at any time with or without notice.

Qualifications

• High School Diploma or GED required.
• Minimum two (2) years of front office experience, preferably in a medical or imaging setting.
• 1–2 years of customer service experience required.

Key Competencies

• Excellent customer service skills with a compassionate, patient-focused approach.
• Strong attention to detail and willingness to learn imaging workflows.
• Proficient knowledge of medical terminology; familiarity with common imaging terms is a plus.
• Understanding of ICD-10 and CPT coding preferred, especially imaging-related codes.
• Strong verbal and written communication skills.
• Proficient computer, scheduling, and database skills.
• Comfortable working in a fast-paced clinical environment.
• Ability to ask clarifying questions to ensure accurate imaging scheduling and prep.
• Strict adherence to HIPAA compliance and patient confidentiality.
• Effective multitasking and proactive problem-solving abilities.
• Ability to type at least 40 words per minute.

Job Type: Full-Time

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity Employer

Our practice is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

All final candidates will be subject to a pre-employment background check.