Imaging Front Desk & Registration Senior Specialist

Tampa General Hospital; Wesley Chapel (FL); On-site; USD 34,000 - 51,000; Full time

Job summary

Tampa General Hospital in Wesley Chapel, FL is seeking a Patient Services Representative II for its Radiology/Imaging Services team. You will greet, register, and check in patients for radiologic procedures, ensuring accuracy and compassionate customer service in a fast-paced setting.

The role includes payment collection, deposit reconciliation, document management, and mentoring newer team members, with on-site schedule Monday through Friday.

Qualifications

• High School Diploma or GED is required.
• Minimum of one year work experience, preferably in a medical office setting.
• Knowledge of customer service concepts and HIPAA.

Responsibilities

• Greet, check in, and register scheduled and walk-in patients in a polite, prompt, and professional manner.
• Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification.
• Confirm patient compliance with exam preparation requirements and communicate issues to appropriate clinical staff.
• Contact referring physician offices to obtain missing or incomplete prescriptions, referrals, or authorizations.
• Scan, upload, and maintain required documentation in the patient’s electronic record accurately and timely.
• Update demographic, insurance, and clinical information for returning patients to ensure records remain current.
• Collect time-of-service payments, issue receipts, document transactions accurately, and perform deposit reconciliation as assigned.
• Provide required forms, explain processes, and obtain patient signatures in accordance with policy and regulatory standards.
• Assist with training, onboarding, and guiding new Patient Services Representatives, serving as a workflow and process resource.
• Support daily operations by answering phones, scheduling or rescheduling appointments, escorting patients, assisting team members, and performing other duties as assigned.

Skills

Customer service

HIPAA knowledge

Communication skills

Cash handling

Registration proficiency

Insurance verification

Education

High School Diploma or GED

Tools

Registration systems

Electronic Health Records

Scheduling platforms

Office technology

Job description

Tampa General Hospital in Wesley Chapel, FL is seeking a Patient Services Representative II for its Radiology/Imaging Services team. You will greet, register, and check in patients for radiologic procedures, ensuring accuracy and compassionate customer service in a fast-paced setting.

The role includes payment collection, deposit reconciliation, document management, and mentoring newer team members, with on-site schedule Monday through Friday.