Imaging Patient Services Specialist II

Tampa General Hospital; Spring Hill (FL); Hybrid; USD 36,000 - 46,000; Full time

Job summary

Tampa General Hospital Imaging Northcliffe in Spring Hill is seeking a Patient Services Representative II to handle front-desk registration, verify documents, collect payments, and support daily imaging operations.

The ideal candidate has a high school diploma and at least 1 year in a medical setting, with strong customer service skills and HIPAA knowledge. Role is full-time and on-site at the Northcliffe location.

Qualifications

• High School Diploma or GED required.
• At least 1 year of work experience, preferably in a medical office.
• Knowledge of customer service concepts, privacy, safety and HIPAA regulations.

Responsibilities

• Greet, check in, and register scheduled and walk-in patients in a polite, prompt, and professional manner.
• Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification.
• Scan, upload, and maintain required documentation in the patient’s electronic record accurately and timely.
• Collect time-of-service payments, issue receipts, and perform deposit reconciliation as assigned.
• Answer phones, schedule or reschedule appointments, escort patients, and support team members.

Skills

Customer service

HIPAA knowledge

Communication skills

Electronic health records

Registration systems

Problem resolution

Education

High School Diploma or GED

Tools

Registration systems

Electronic health records

Scheduling platforms

Scanners

Office technology

Job description

Tampa General Hospital Imaging Northcliffe in Spring Hill is seeking a Patient Services Representative II to handle front-desk registration, verify documents, collect payments, and support daily imaging operations.

The ideal candidate has a high school diploma and at least 1 year in a medical setting, with strong customer service skills and HIPAA knowledge. Role is full-time and on-site at the Northcliffe location.