Patient Services Rep 1 - TGH Imaging Wesley Chapel

Tampa General Hospital; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

TGH Imaging is seeking a Patient Services Representative I to be the first point of contact for patients at the Wesley Chapel imaging facility. You will greet patients, complete check-in and registration, verify documents, collect payments, and ensure accurate entry of patient and insurance information.

You will support clinic flow, assist with high-volume periods, and collaborate with clinical and administrative teams in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• Knowledge of customer service concepts and HIPAA.
• Preferably in an imaging or healthcare setting.

Responsibilities

• Greet, check in, and register patients for scheduled or walk-in imaging.
• Verify documentation for imaging procedures (prescriptions, referrals, authorizations, insurance cards, ID).
• Collect time-of-service payments and issue receipts.
• Update demographic, insurance, and clinical information; ensure accuracy.
• Answer phones and schedule/reschedule appointments; escort patients as needed.
• Scan and upload documents into the electronic record; contact referring offices as needed.

Education

High School Diploma or GED

Tools

EHR systems

Scheduling software

Scanners

Job description

Job Description

Description

The Patient Services Representative I (PSR I) serves as the first point of contact for patients arriving at the imaging facility for scheduled or walk-in radiologic procedures. This role is responsible for greeting patients, completing check-in and registration processes, verifying required documentation, collecting payments, and ensuring accurate entry of patient and insurance information. The PSR I plays a key role in creating a positive patient experience while supporting efficient clinic flow, regulatory compliance, and collaboration with clinical and administrative team members in a fast-paced healthcare environment.

Essential Functions:

• Greet, check in, and register patients promptly and courteously for scheduled and walk-in imaging appointments.
• Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification.
• Confirm patient compliance with exam preparation requirements and communicate concerns to appropriate clinical staff.
• Contact referring physician offices to obtain missing prescriptions, referrals, or clarifications as needed.
• Scan and upload required documents into the patient’s electronic record accurately and timely.
• Update demographic, insurance, and clinical information for returning patients to ensure accuracy.
• Provide required forms, explain instructions, and obtain patient signatures in accordance with policy.
• Collect time-of-service payments, issue receipts, and document transactions accurately in the system.
• Support daily operations by answering phones, scheduling or rescheduling appointments, and escorting patients as needed.
• Collaborate with team members to support patient flow, assist with coverage during high volume periods, and perform additional duties as assigned.

Qualifications

Education:

• High School Diploma or GED

Work Experience and Additional Information:

• Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.

Technical Knowledge, Skills, and Abilities:

• Ability to interact professionally, courteously, and empathetically with patients, families, physicians, and team members, including those who may be anxious or upset.
• Understanding of patient registration workflows, insurance verification, referrals, authorizations, and basic medical terminology, preferably in an imaging or healthcare setting.
• Ability to efficiently use electronic health record systems, scheduling software, scanners, and office equipment with strong typing accuracy and attention to detail.
• Ability to verify patient information, documentation, and financial transactions accurately to ensure compliance, billing integrity, and quality patient care.
• Ability to identify registration issues, missing documentation, or scheduling conflicts and take appropriate action, including contacting referring offices or escalating concerns.
• Ability to function effectively in a team environment, manage multiple priorities, and adapt to changing workloads, patient volumes, and operational needs.

Work Locations

Family Care Center Wesley Chap 2324 Oak Myrtle Lane Wesley Chapel 33544

Eligible for Remote Work : On Site

Job

Radiology/Imaging Services

Organization

TGH Imaging

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday, Saturday