Patient Services Representative 2 - TGH Imaging Wesley Chapel

Tampa General Hospital; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

TGH Imaging in Wesley Chapel, FL is seeking a Patient Services Representative II to greet, register, and check in patients for radiologic procedures, delivering friendly, accurate service. This role handles documentation, payments, and coordination with clinical staff to ensure a smooth patient experience.

The position supports training, onboarding, and daily operational tasks in a fast-paced imaging center, with a focus on compliance, customer satisfaction, and efficient workflow.

Qualifications

• Minimum of one-year work experience in a medical office setting.
• Knowledge of customer service concepts and HIPAA policies.
• Ability to use registration systems and EHR with accuracy.

Responsibilities

• Greet, check in, and register patients in a professional manner.
• Verify documentation for imaging procedures (prescriptions, referrals, authorizations).
• Confirm exam prep compliance and relay issues to clinical staff.
• Contact referring offices to obtain missing prescriptions or authorizations.
• Scan, upload, and maintain documents in the patient record.
• Update demographics and insurance information for returning patients.
• Collect time-of-service payments and perform deposit reconciliation.
• Provide forms, explain processes, and obtain patient signatures.
• Assist with onboarding and training of new representatives.
• Support daily operations by answering phones and scheduling appointments.

Skills

Patient check-in

Insurance verification

Customer service

Documentation

Registration systems

Education

High School Diploma or GED

Job description

Job Description

Description

The Patient Services Representative II (PSR II) serves as an experienced front-line representative within the imaging facility, responsible for greeting, registering, and checking in patients for radiologic procedures while ensuring a high standard of customer service, accuracy, and efficiency. In addition to core registration functions, this role performs daily deposit reconciliation activities and provides guidance and support to new or less experienced team members. The PSR II demonstrates a high level of competency in registration workflows, financial processes, and problem resolution, contributing to smooth clinic operations, regulatory compliance, and a positive patient experience in a fast-paced healthcare environment.

Essential Functions

• Greet, check in, and register scheduled and walk-in patients in a polite, prompt, and professional manner.
• Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification.
• Confirm patient compliance with exam preparation requirements and communicate issues to appropriate clinical staff.
• Contact referring physician offices to obtain missing or incomplete prescriptions, referrals, or authorizations.
• Scan, upload, and maintain required documentation in the patient’s electronic record accurately and timely.
• Update demographic, insurance, and clinical information for returning patients to ensure records remain current.
• Collect time-of-service payments, issue receipts, document transactions accurately, and perform deposit reconciliation as assigned.
• Provide required forms, explain processes, and obtain patient signatures in accordance with policy and regulatory standards.
• Assist with training, onboarding, and guiding new Patient Services Representatives, serving as a workflow and process resource.
• Support daily operations by answering phones, scheduling or rescheduling appointments, escorting patients, assisting team members, and performing other duties as assigned.

Qualifications

Education

• High School Diploma or GED

Work Experience and Additional Information

• Minimum of one-year work experience, preferably in a medical office setting.
• Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.

Technical Knowledge, Skills, and Abilities

• Demonstrated proficiency in patient check-in, insurance verification, referrals, authorizations, and documentation requirements within a medical or imaging setting.
• Proficient in collecting time-of-service payments, accurately document transactions, and perform deposit reconciliation in accordance with organizational policies.
• Strong interpersonal and communication skills to interact professionally with patients, families, physicians, and staff, including managing difficult or high-stress situations.
• Advanced ability to navigate registration systems, electronic health records, scheduling platforms, scanners, and office technology with speed and accuracy.
• Ability to identify and resolve registration, scheduling, or documentation issues independently, escalating concerns appropriately when needed.
• Ability to assist with onboarding, training, and guiding new team members while supporting teamwork, coverage, and workflow efficiency.

Work Locations

Family Care Center Wesley Chap 2324 Oak Myrtle Lane Wesley Chapel 33544

Eligible for Remote Work : On Site

Job

Radiology/Imaging Services

Organization

TGH Imaging

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday