iGaming Operations Manager | Client Success & Delivery

GR8 Tech group; United States; A distancia; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sports

Medical

Mental health

Home office

Languages

Descripción de la vacante

GR8_TECH is seeking a dedicated Account Manager to own a portfolio of iGaming client relationships. You will coordinate internal teams, manage SLAs, and drive retention and growth by delivering reliable operational results.

You bring 2–3 years in account management or project delivery, with at least 1 year in iGaming, strong English, and experience with Jira/Confluence/Miro. You’ll thrive in a remote-first, globally distributed team.

Formación

• 2-3 years in account management or project delivery, with at least 1 year directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager).
• Advanced English and fluency in Ukrainian or Russian.
• Hands-on experience with task management tools (Jira, Confluence, Miro) and SDLC workflows.
• Fundamental understanding of web services, APIs, and technical integrations.
• Exposure to entry-level commercial discussions or contract renewal negotiations.
• Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.
• Strong communication skills to navigate escalations calmly and align cross-functional teams.
• Demonstrated ability to manage operational priorities independently with minimal supervision.

Responsabilidades

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
• Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications.
• Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests.
• Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.
• Document operational processes, track product feature requests, and maintain status visibility for all stakeholders.

Conocimientos

Account management

Project delivery

English proficiency

Cross-functional coordination

SDLC familiarity

Communications

Time management

Herramientas

Jira

Confluence

Miro

MS Excel

PowerPoint

CRM platforms

BI reporting tools

Descripción del empleo

GR8_TECH is seeking a dedicated Account Manager to own a portfolio of iGaming client relationships. You will coordinate internal teams, manage SLAs, and drive retention and growth by delivering reliable operational results.

You bring 2–3 years in account management or project delivery, with at least 1 year in iGaming, strong English, and experience with Jira/Confluence/Miro. You’ll thrive in a remote-first, globally distributed team.