ICU Operations Associate — Night Shift & Patient Flow

baystatehealth; Springfield (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Career growth opportunities

Retirement plan

Paid time off

Job summary

Baystate Health is hiring an Operations Associate to coordinate bed management, admissions, discharges, transfers, and patient flow. You will support efficient throughput and serve as a central communication resource for nurses, physicians, and families.

The role includes shift handoffs and documentation in hospital systems, with opportunities for growth within the Baystate Health network across western Massachusetts.

Qualifications

• Associates Degree, GED or HiSET is required.
• Basic Cardiac Life Support certification is required.
• Experience in hospital operations or patient flow is a plus.

Responsibilities

• Coordinate admissions, discharges, transfers, and bed assignments.
• Serve as central communication resource for clinical teams and families.
• Accurately use hospital systems and maintain patient records.

Skills

Bed management

Patient flow

Communication

Documentation

Team coordination

Education

Associates Degree, GED or HiSET

Tools

Hospital information systems

Clinical documentation software

Job description

Baystate Health is hiring an Operations Associate to coordinate bed management, admissions, discharges, transfers, and patient flow. You will support efficient throughput and serve as a central communication resource for nurses, physicians, and families.

The role includes shift handoffs and documentation in hospital systems, with opportunities for growth within the Baystate Health network across western Massachusetts.