Emergency Dept Night Operations Associate

Baystate Health; Springfield (MA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Medical, dental & vision coverage

Tuition assistance

Retirement savings & employer match

Paid time off

Job summary

Baystate Health is seeking an Operations Associate to join the Emergency Department team at Baystate Medical Center in Springfield, MA. The role focuses on improving patient flow, coordinating admissions and discharges, and supporting rapid bedside operations.

The position requires GED or HiSET and BLS certification, with night shifts part-time. You will work with clinicians and staff to ensure safe, efficient care delivery and effective use of hospital resources.

Qualifications

• Education: GED or HiSET is required.
• Certifications: Basic Life Support (BLS) from American Heart Association is required or preferred.

Responsibilities

• Bed management and patient flow coordination across admissions, transfers, and discharges.
• Serve as a central communications hub for nurses, physicians, case managers, and hospital teams; provide shift handoffs.
• Accurately use hospital systems and maintain patient records and discharge/transfer documentation.
• Assist with staffing assignments, scheduling, and unit projects to support daily operations.
• Maintain inventories, restock supplies, and ensure logs and resources are up to date.
• Greet patients and families, answer inquiries, and assist with emergencies and related procedures.

Education

GED or HiSET

Job description

Baystate Health is seeking an Operations Associate to join the Emergency Department team at Baystate Medical Center in Springfield, MA. The role focuses on improving patient flow, coordinating admissions and discharges, and supporting rapid bedside operations.

The position requires GED or HiSET and BLS certification, with night shifts part-time. You will work with clinicians and staff to ensure safe, efficient care delivery and effective use of hospital resources.