Operations Associate- Medical ICU

baystatehealth; Springfield (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Career growth opportunities

Retirement plan

Paid time off

Job summary

Baystate Health is hiring an Operations Associate to coordinate bed management, admissions, discharges, transfers, and patient flow. You will support efficient throughput and serve as a central communication resource for nurses, physicians, and families.

The role includes shift handoffs and documentation in hospital systems, with opportunities for growth within the Baystate Health network across western Massachusetts.

Qualifications

• Associates Degree, GED or HiSET is required.
• Basic Cardiac Life Support certification is required.
• Experience in hospital operations or patient flow is a plus.

Responsibilities

• Coordinate admissions, discharges, transfers, and bed assignments.
• Serve as central communication resource for clinical teams and families.
• Accurately use hospital systems and maintain patient records.

Skills

Bed management

Patient flow

Communication

Documentation

Team coordination

Education

Associates Degree, GED or HiSET

Tools

Hospital information systems

Clinical documentation software

Job description

Operations Associate Responsibilities Include:

• Bed Management & Patient Flow: Coordinates admissions, discharges, transfers, bed assignments, patient transport, and discharge readiness; monitors bed status and supports efficient patient throughput.


• Clinical & Team Communication: Serves as a central communication resource for nurses, physicians, case managers, ancillary departments, patients/families, and hospital teams; provides shift handoffs and facilitates timely follow-up.


• Administrative & Computer Duties: Accurately uses hospital systems and maintains patient records, logs, forms, charts, and discharge/transfer documentation.


• Unit Support & Staffing: Assists with staffing assignments, scheduling, coverage, unit projects, and supports Hospitalists and teaching teams with daily operational needs.


• Supplies & Unit Operations: Maintains inventories, orders and charges supplies, restocks unit materials, and ensures required logs and resources are up to date.


• Patient & Emergency Support: Greets new patients/families, assists with inquiries, and initiates emergency procedures and mobilizes appropriate support when needed.

Schedule Details

• Job Type: Full-Time, 36 hours per week


• Shift: Nights, 7:00 PM-7:30 AM


• Schedule: 12-hour shifts


• Weekend Requirement: Every other Friday and Saturday Night


• Holiday Requirements: Every other Holiday

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.


• Tuition & Training: Tuition assistance , CEUs, and professional development opportunities.


• Career Growth: Clinical advancement, leadership development, and internal career opportunities.


• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.


• Retirement: Retirement savings and employer match.


• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education

Associates Degree, GED or HiSET (Required)

Certifications

Basic Cardiac Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.01 - $20.80 - $25.87

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.